Support — Stay Offline

Questions, bugs, or ideas? Email us and we will get back to you, usually within a couple of days.

Email support: [email protected] — when reporting a bug, tell us your iPhone model, iOS version, and what you were doing.

How do I log offline time?

Tap Log offline time on the Today screen — pick the activity, pick the duration, done. If you start a timed session from an activity page, it logs itself when you finish. When the app notices a gap in your day it offers a Log it card, so time you forgot to log can be credited afterwards.

Does Stay Offline see which apps I use?

No. If you set a Screen Time promise, Apple’s frameworks count the minutes on your iPhone and only tell the app whether you kept the limit you set. We never learn which apps you picked or how long you used them. Details are in the Privacy Policy.

The Screen Time promise says “slipped” but I barely used my phone

The verdict covers the apps you selected in Apple’s picker, added together, against the daily limit you set. Open Settings → Screen Time promise to review it; End this promise lets you start a new one with a different selection or limit. The promise needs Screen Time enabled in iOS Settings and iCloud signed in on the device.

I missed a day — is my streak gone?

The trail waits for you; there are no broken-chain graphics or guilt screens. Premium includes streak insurance, which protects a missed day automatically.

How do friends and nudges work?

Adding friends is free. Share your invite link, code or QR code; once accepted, you each see the other’s current streak and offline hours for the week. You can send one gentle nudge per friend per day. Friends never see your screen time, your journey stories or your photos. Remove or block a friend from their row at any time.

What is a circle?

A circle is 3 to 12 people pooling their offline hours toward a shared weekly goal. Creating a circle needs Premium; joining one is free. Leave a circle from its page whenever you like.

What does Premium include, and what does it cost?

Personalised activity picks, deeper stats, streak insurance and creating circles. It is $3.99 a month or $24.99 a year, with a 7-day free trial on the annual plan.

How do I cancel or manage my subscription?

iOS Settings → your name → Subscriptions → Stay Offline. Deleting the app does not cancel a subscription.

Can I get a refund?

Refunds are handled by Apple, not by us. Use reportaproblem.apple.com with the Apple ID you bought with.

How do I restore a purchase on a new iPhone?

Open Stay Offline → Settings → Restore purchases, signed in to the same Apple ID. If you use friends or circles, sign in with Apple or Google inside the app as well, so your account carries over.

How do I delete my account and data?

Settings → Delete account removes your server-side data — sessions, journey stories, photos, friendships and circle memberships — within 30 days. Or email us and we will do it for you.

Are my journey photos private?

Yes. Only you can see them; there is no public feed, and friends never see them.

Still stuck? [email protected].